Shopiverse Refund, Resend, and Returns Policy

This refund policy applies to all dropshippers who work with Shopiverse.

Please review the following policies carefully.

ALL DISPUTES MUST BE OPENED ON SHOPIVERSE. OTHERWISE, SHOPIVERSE RESERVES THE RIGHT TO SUSPEND YOUR ACCOUNT PERMANENTLY.

Shopiverse offers a fast and fair dispute resolution process. To help us resolve your case quickly, please provide:

Proof of Damage: Photos or videos showing the damaged item. If photos are insufficient, a video must be provided.

Proof of Complaint: A screenshot of the customer’s complaint, including their name, date, and message (for example, a PayPal dispute, other payment gateway dispute, or email).

Return of Product: If requested by our Dispute Team, the product must be returned to Shopiverse before a resolution can be issued.

Shopiverse will offer a refund, resend, or accept a return in the following cases:

Orders Delayed

Orders showing no tracking updates, in transit, pending, or expired 60 days after leaving a Shopiverse warehouse are eligible for dispute.

Special conditions:

USA orders: 45 days after departure.

Brazil: 110 days due to customs clearance delays.

For certain shipping methods, Shopiverse may not process disputes (see Important Interpretations).

Notes:

Orders pending at local post offices due to incomplete addresses, unclaimed packages, or similar issues should be collected directly by the customer.

In Israel, packages are often delivered to self-pickup cabinets due to local regulations; customers should collect them promptly.

If a package is marked "delivered" but the customer claims non-receipt, Shopiverse will investigate, which can take 1–2 months and is not guaranteed to result in a refund.

2. Orders Not Received

Shopiverse will not process refunds or resends if tracking shows the package was delivered.

Exceptions:

If the customer provides an official non-delivery certificate from the local post office.

If tracking shows "Alert" with reasons such as:
a) Incorrect/insufficient address
b) No such number
c) Unknown recipient
d) Refusal to accept
e) Failure to pick up in time
f) No safe delivery location
g) Uncleared customs
h) Other similar issues

Notes:

Local carriers usually attempt delivery 1–3 times; unclaimed packages are stored for 3–7 days before being returned.

If returned, items may be stored in your private inventory but will not be refunded.

No refund or resend will be issued if undelivered orders are not processed or if the package is destroyed by the carrier.

3. Products Damaged

Full refund or replacement if the product arrives severely damaged.

Partial refund or replacement for minor damages (e.g., wrinkles, small scratches).

Notes:

Fragile products: Refund is recommended.

Damaged boxes from international shipping are not eligible for refund.

Complaints for ordinary/electronic products must be submitted within 30 days of delivery.

4. Incorrect or Missing Products

Shopiverse has strict quality control but will resolve cases as follows:

Incorrect product: Full refund or replacement.

Wrong color/size (not affecting function): Refund or resend upon proof of complaint.

Missing parts (non-functional): Partial refund or resend missing parts.

Missing parts (functional impact): Resend the product.

5. Order Cancellations

Full refund if canceled before warehouse processing.

Non-cancelable orders: Customized products, pre-order inventory, and video/photo orders once payment is made.

Important Interpretations

Dispute Deadline: No disputes can be opened after the order status is closed.

Force Majeure: Shopiverse is not responsible for delays or damages caused by events such as natural disasters, war, customs inspections, pandemics, etc.

Shipping Method: Shipping is free.

Destination Limits: We currently ship to UK, USA, Canada, and Armenia.

6. Returns

Products can be returned only to Shopiverse’s China warehouses. However, returns are not recommended due to:

High international shipping costs

Long transit times (up to 3 months)

High risk of loss or damage during return shipping

If you wish to proceed:

Contact Shopiverse for return instructions.

Return the product within 30 days of receipt.

7. Service Products

No refund for damage or delay if the supplier is not Shopiverse.

No dispute acceptance for quality issues without Shopiverse quality inspection.

8. Unacceptable Disputes

Shopiverse will not accept disputes for:

Buyer’s personal dislike

Claims of inaccurate description without proof

Unusual smell

Buyer ordering wrong item/SKU

Incorrect shipping address

Pre-agreed product differences

Tracking data deleted by carriers

Packages returned/discarded due to consignee’s failure to complete customs clearance