1. Is free shipping available on Shopiverse?

Yes! Shopiverse offers free standard shipping on most orders. Any exceptions, such as oversized items or special shipping requests, will be clearly shown at checkout before you confirm your purchase.

2. Why is my order taking longer to process than normal?

Processing times can be delayed due to:

High order volumes during peak seasons or promotions.

Product availability from our suppliers.

Additional quality checks to ensure your item meets our standards.

Holidays or unforeseen events affecting logistics.

If your order is delayed, our customer service team will notify you via email.




3. What is late delivery compensation?

If your order arrives later than the promised delivery window, Shopiverse may offer a store credit or partial refund as compensation. This policy applies only to delays caused by our shipping process and not by external factors such as customs, courier disruptions, or incorrect shipping details provided by the customer.




4. Why was my order divided into two or more packages?

At Shopiverse, we work with multiple suppliers to get your products to you as quickly as possible.

If you ordered multiple items, they may be shipped separately from different warehouses to speed up delivery. This means you might receive packages on different days.




5. How do I update my shipping address?

If your order hasn’t been shipped yet, you can update your shipping address by contacting us immediately at info@shopiverse.uk with your order number and the correct address.

Once an order has been shipped, we can’t change the address, so please double-check your details before confirming your purchase.